FAQ

Most of our customers have had the same questions you might have about self storage. Here is a list of some of the most common questions we’ve answered.

• Do you provide outside storage?
• Do you run specials?
• What type of security do you provide?
• What items cannot be stored?
• Why do I need insurance?
• What are your methods of payment?
• Do you pro-rate rent?
• What tips do I need to know to pack my items for storage?
• What type of deposit/fees do you charge?
• What are the hours of operation/access?
• Do you supply locks?
• Do you offer truck rentals?
• Do you offer climate controlled units?
• Can I store a vehicle? If so, what is required?
• Do I have to rent for a certain number of months?
• Do you provide pest control?
• Do you sell packing materials?
• Does it matter what types of boxes are used for storage?
• Do you offer electric in your units?
• Do you accept deliveries?
• Do you pay referral fees?

Q. Do you provide outside storage?

A. We offer limited outside storage for vehicles, boats and trailers. It is best to contact us to describe what you are looking to store so we can provide a definitive answer.

Q. Do you run specials?

A. We always run a move in special. You can find information about our promotions by contacting our on site staff. Often, our promotions can be found in mailers or local publications.

Q. What type of security do you provide?

A. We have 27 video cameras recording 24 hours a day. Gate access is limited to current customers; key pad entry also offers a high level of security. Additionally, our facility offers bright lighting both inside and out.

Q. What items cannot be stored?

A. You cannot store any hazardous, illegal or toxic items. Also, no food or perishable items are permitted in our spaces. Examples of items that cannot be stored are: fireworks, ammunitions, gasoline, paint, paint thinner, propane, food, produce, plants and believe it or not, even glassware that has not been thoroughly cleaned. If glassware contained a sweet drink and is stored unclean, ants could be attracted to your unit. So, be aware of how you prepare your items for storage.

Q. Why do I need insurance?

A. While your items are in storage, they are not covered by the facility for loss or damage. We strongly recommend that all customers take advantage of the insurance offered at our front desk. Do not assume any existing policy will automatically cover your items in storage. Check with your insurance agent regarding homeowners or renters policy coverage.

Q. What are your methods of payment?

A. We accept all major credit cards. We also accept cash and checks. If you use a credit card, auto payment can be set to make your payment each month.

Q. Do you pro-rate rent?

A. No, we do not pro-rate rent. Rent is due in advance, on your anniversary date. For example, if you originally rented your space on April 13, your monthly rent would be due on May 13, June 13, etc.

Q. What tips do I need to know to pack my items for storage?

A.
Store expensive items to the back of the space and place large pieces of furniture to the front of the space. Wrap glass and other breakable items in bubble wrap, paper pads or quilts. Use the height of the space to maximize cubic feet by standing large pieces of furniture on end and/or on top of each other. Do this only if the furniture is safe and securely placed. Be sure to use paper pads or cloth to protect your furniture from scratches. Store heavier items on the bottom and lighter items on the top. Label boxes on three sides to save from having to move them around to find the contents. For ventilation, it is a good idea to leave some air space between the walls and your items. It is a very good idea to maintain a written inventory of items in your space. Consider storing valuables, books and other items stored in boxes on pallets to keep them off the floor and away from moisture. It is also helpful to purchase mattress covers at our front office to protect them from moisture.

Q. What types of deposit/fees do you charge?

A. We do not charge a deposit fee but we do charge a small administration fee.

Q. What are the hours of operation/access?

A. The hours of operation are Monday through Saturday, 9AM-6PM. Access hours are broader. Traditional access hours are 6AM-10PM, 7 days a week and special 24 hr access can be provided.

Q. Do you supply locks?

A. Yes, we sell locks at our front desk.

Q. Do you offer truck rentals?

A. Yes, we offer Penske truck rentals.

Q. Do you offer climate controlled units?

A. Yes, we have a large number of climate controlled units in a variety of sizes.

Q. Can I store a vehicle? If so, what is required?

A. We offer a limited number of outside units that would be appropriate for vehicle storage. The vehicle must be drivable and we need a copy of the registration or title on file.

Q. Do I have to rent for a certain number of months?

A. No, your lease is on a month to month basis, with a minimum of one month.

Q. Do you provide pest control?

A. Yes.

Q. Do you sell packing materials?

A. Yes, we sell all packing materials and supplies you will need for storing your items.

Q. Does it matter what types of boxes are used for storage?

A. Use high quality moving boxes (sold at our facility) designed for your move as opposed to recycled grocery cartons.

Q. Do you offer electric in your units?

A. Electric can be arranged in a small number of units and will be at your cost.

Q. Do you accept deliveries at your location?

A. Yes, we are happy to accept deliveries as long as we have your authorization on file.

Q. Do you pay referral fees?

A. We will give you a $25 rental credit per referral, with no limit to rental credits. We Love Referrals!